Air Vistara Jobs -Walk-in Interview-Premium Service Supervisor (Female)

Posted 1 week ago

Air Vistara is hiring for Premium Service Supervisor (Female) in India.

Position: Premium Service Supervisor (Female)

  • Date of interview- 2nd, December 2019
  • Experienced- 5 yrs to 10 yrs from Hotel / Airline background
  • Timing for Interview- 10 am to 2 pm
  • Male / Female- Female
  • Freshers maximum age limit- 35 yrs
  • Education- Graduation (Passed)
  • Position/Position based in – Mumbai
  • Any Special instruction-  Carry a copy of appointment letter, last three salary slips, last appraisal letter and copy of adhar card.

 

Roles & Responsibilities:

  • Customer Relationships:
    • Promoting the image of the airline by Meeting & Greeting Business Class , Club Vistara Platinum/Gold customers, VVIPs , foreign government non-government delegations at Premium check-in zone
    • Premium Service Supervisor will be a One-point contact to handle and diffuse any situation for all above categories
    • Meet & greet for Club Vistara customers at Premium class check-in zone
    • Decide on disposal of delayed flight passengers and misconnected passengers
    • Provide feedback on complaints and compliments and proactively generate action plans to improve service levels and maintain standards
    • Mishandled baggage cases
  • Stakeholder Relationships:
    • Promoting the image of the airline by meeting High level Indian and foreign government and non-government delegations
    • Liaising with state protocol, government bodies/ departments, airport authorities, other government agencies/authorities and maintain positive relationships with them
    • To coordinate with other intra-company departments in order to minimize costs and improve productivity
    • To liaise with external and internal service providers to improve quality of service Staff:
    • Recruitment, probation, training, appraisal and promotions/career development of team members

 

Skills & Attributes:

  • Ability to manage Frequent flyers, VVIPs, HNIs and high level Indian and foreign delegation
  • Must have strong supervisory and on the spot decision-making skills
  • Should have excellent written and oral communication skills
  • Must have MS office skills

Eligibility:

  • Minimum education qualification – Graduate in any discipline
  • Minimum 4-6 years of experience in airport operations or experience in a customer service environment.

View and Register on Air Vistara Site 

Best Wishes from AeroCareers – Aviation is for Everyone !